Return, Refund & Damaged Delivery Policy
At Devrai Art Village, every artwork is handcrafted with care, making each piece unique. Due to the artistic, handcrafted and often one-of-a-kind nature of our products, we have a strict no-return and no-refund policy once an order has been confirmed and dispatched.
1. No Returns or Exchanges
All products sold by Devrai Art Village, including metal sculptures, murtis, paintings, handcrafted artworks, crafts and other art products, are carefully inspected and packed before dispatch.
As these products are handcrafted and unique:
- We do not accept returns after the order has been dispatched.
- We do not offer exchanges for change of mind, personal preference or incorrect selection by the customer.
- Products cannot be returned simply because the customer does not like the artwork after delivery.
- Once an order has been successfully delivered, it is considered a final sale.
2. No Refund Policy
Devrai Art Village does not offer refunds for successfully delivered products.
Refunds will not be provided for:
- Change of mind
- Incorrect product selection
- Personal preference
- Difference in artistic appearance due to the handcrafted nature of the product
- Minor variations in colour, texture, finish, shape or dimensions that are inherent to handmade products
- Failure to accept delivery
- Incorrect or incomplete delivery information provided by the customer
3. Damaged Products During Delivery
We take great care in packaging our artworks. However, if an artwork is damaged during transportation, please contact us as soon as possible.
To report a damaged delivery:
- Take clear photographs of the outer packaging before opening it, if possible.
- Take clear photographs and/or videos showing the damage to the artwork.
- Contact us at support@devraiartvillage.com at the earliest after delivery.
- Include your order number, photographs/videos and a brief description of the damage.
Our team will review the case and, depending on the nature and extent of the damage, may provide an appropriate resolution such as:
- Replacement of the product, where possible;
- Repair of the artwork, where feasible; or
- Store credit, at the sole discretion of Devrai Art Village.
A replacement, repair or store credit is not guaranteed in every case and will be subject to verification of the damage.
4. Reporting Time for Damaged Deliveries
Any damage must be reported as soon as possible after delivery.
Claims submitted without sufficient photographs, videos or other supporting information may not be accepted.
Devrai Art Village may request additional information, photographs or videos to assess the condition of the product and packaging.
5. Handcrafted Product Variations
Our artworks are created by skilled artisans and are not mass-produced.
Therefore, slight variations in:
- Colour
- Texture
- Shape
- Finish
- Pattern
- Size
- Surface details
may occur from one piece to another.
These natural variations are part of the character and authenticity of handcrafted artwork and will not be considered defects or grounds for return, exchange or
6. Shipping & Delivery
We ship across India using trusted courier partners.
- Order Dispatch: Orders are usually dispatched within 3–4 working days.
- Delivery: Depending on the delivery location, orders generally take an additional 3–10 working days after dispatch.
- Packaging: All artworks are carefully packed to minimise the risk of damage during transportation.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, remote locations or other circumstances beyond our control.
7. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate delivery information at the time of placing an order.
Devrai Art Village will not be responsible for delays, failed deliveries or additional shipping costs resulting from:
- Incorrect address
- Incomplete address
- Incorrect phone number
- Incorrect PIN code
- Failure to respond to the courier
- Failure to accept the delivery
Any additional shipping charges arising from such circumstances may be payable by the customer.
8. Order Cancellation
Once an order has been confirmed and entered into the processing or dispatch stage, cancellation may not be possible.
Because our artworks may be specially prepared, packed or reserved for an individual order, customers are advised to contact us as soon as possible if they wish to request cancellation.
Cancellation requests are subject to approval by Devrai Art Village.
9. Policy for Custom or Specially Commissioned Artwork
For customised, commissioned or specially created artworks, cancellation, return, exchange or refund will generally not be available once production has commenced.
Any exception will be considered on a case-by-case basis and must be approved by Devrai Art Village.
Shop
Visit us:
- 10:30 am to 5:30 pm
- Gallery is open all days. Artisans have an off on Wednesdays.
Visit us:
- +91 9272302991
- devraiartvillage@gmail.com
- Devrai, Panchgani CHS, opposite On Wheelz Amusement Park, Panchgani, Maharashtra - 412805, India